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Primary Purpose of the position
The IT Infrastructure Support Specialist provides professional application support services to business areas across the company. Primary subject matter expert in multiple environments (service, support and projects) and is the point of contact with direct interface to team members
Essential Functions / Duties (Include only those functions that are essential to performing the job. Include only functions/duties that take 10% or more of the incumbents’ time in the job. Briefly describe each essential function/duty and estimate the percentage of time dedicated to perform each function/duty.)
Provide expertise for IT infrastructure (e.g. servers, networks, desktops, printers), application infrastructure (e.g. network security, Active Directory, SQL databases, etc.) and related services in accordance with contractually established terms and conditions and established technical standards. Along with technical input, solutions, and recommendations.
Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring troubleshooting, and de-installation, following operational policies & processes compliant with industry standards (ITIL). Works with the key customers and/or internal businesses representatives to retain customers and build the business.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Assist the IT infrastructure team in addressing hardware/software issues on systems. Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users. Regularly review security patches and Operating System service packs on all servers and install the latest security patches/service packs periodically. Provide Level - 2 support to all users. Assist in updating documented guidelines and procedures and also ensure that the documentation reflects any/all procedural changes.
Perform system health checks of core infrastructure systems as needed. Maintains and checks backups of all critical infrastructure systems. Manage and in some cases assist in IT projects assigned by the Head - IT Infrastructure and ensure that objectives of all assigned projects are met.
Serves as main contact to facilitate 3rd party vendor execution of software updates/upgrades
Minimum education required of the position. (Indicate required and preferred, if applicable.)
Bachelor’s Degree in MIS, Computer Science or related technical field.
Minimum experience required of the position. (Indicate type and years.)
5 years working with Microsoft technologies
3-5 years working with SQL databases. 3-5 years working with VMware
Minimum knowledge, skills and abilities required of the position. (Indicate required and preferred, if applicable.)
• Minimum of 5 years of experience installing and maintaining Windows based servers, desktops, laptops
Any certificates, licenses, etc. required for the position. (Indicate required and preferred, if applicable. Examples: CPA certification, driver’s license, etc.)
Working Conditions (Indicate typical work environment for the job. If varies by area/department/employee, capture variances in role-specific area.)
Sitting for extended periods of time.
Physical Requirements (Indicate typical physical requirements aligned with essential functions/duties of the job. If varies by area/department/employee, capture variances in role-specific area.)
Strong interpersonal, written, and oral communication skills.
- Not all aspects of the job are covered by the description – may require “other duties as assigned.”
- Job may change over time in accordance with business needs.
- Job description does not guarantee employment.
McWane is a federal VEVRAA contractor and an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disabilitoy, veteran or service member status, marital status, citizenship status (in IL 0 sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information or any other category protected by other federal, state or local law.